NEJM Catalyst
Archived Event

Patient Engagement: Hardwiring Patient Engagement to Deliver Better Health

April 13, 2017
9:00am - 1:00pm PT


Agenda

9:00 AM PT

Opening talk and Topic # 1 - Design that Drives Engagement

10:35 AM PT

Topic # 2 - Social Networks That Enable Engagement

11:50 AM PT

Topic # 3 - Real Teams That Build Engagement and Closing Remarks


Speakers

Toyin Ajayi

Toyin Ajayi, MD, Mphil

Chief Medical Officer, Commonwealth Care Alliance

David Asch

David A. Asch, MD, MBA

Executive Director, Penn Medicine Center for Health Care Innovation

Stacey Chang

Stacey Chang

Executive Director, Design Institute for Health, University of Texas at Austin

Wendolyn Gozansky

Wendolyn S. Gozansky, MD, MPH

VP Chief Quality Officer; Investigator, Institute for Health Research, Colorado Permanente Medical Group; Kaiser Permanente Colorado

Michele Heisler

Michele Ellen Heisler, MD, MPA

Professor of Internal Medicine and Health Behavior and Health Education, University of Michigan

Michael Kanter

Michael H. Kanter, MD

Regional Medical Director of Quality and Clinical Analysis, Southern California Permanente Medical Group

Thomas Lee

Thomas H. Lee, MD, MSc

Chief Medical Officer, Press Ganey, Leadership Board Founder, NEJM Catalyst

Namita Mohta

Namita S. Mohta, MD

Clinical Editor, NEJM Catalyst, Hospitalist, Center for Healthcare Delivery Sciences, Brigham & Women's Hospital

Nirav Shah

Nirav Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Kevin Volpp

Kevin Volpp, MD, PhD

Janet and John Haas President’s Distinguished Professor and Director of the LDI Center for Health Incentives and Behavioral Economics, Perelman School of Medicine and the Wharton School, University of Pennsylvania

9:00 PT

Opening talk and Topic # 1 - Design that Drives Engagement


Stacey Chang

Executive Director, Design Institute for Health, University of Texas at Austin

Michael H. Kanter, MD

Regional Medical Director of Quality and Clinical Analysis, Southern California Permanente Medical Group

Thomas H. Lee, MD, MSc

Chief Medical Officer, Press Ganey, Leadership Board Founder, NEJM Catalyst

Nirav Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Kevin Volpp, MD, PhD

Janet and John Haas President’s Distinguished Professor and Director of the LDI Center for Health Incentives and Behavioral Economics, Perelman School of Medicine and the Wharton School, University of Pennsylvania

10:35 PT

Topic # 2 - Social Networks That Enable Engagement


Social networks can catalyze better health outcomes for patients. In addition to the doctor-patient relationship, there is opportunity for care teams to interact with patients and their social networks. These social networks create highly influential feedback loops for patients to motivate and sustain behavior change. Social incentives offer particular promise for chronic disease management. However, building effective networks requires peer mentoring, social support, and provider participation. Two physician-researchers will share their insights on social health behavior.


David A. Asch, MD, MBA

Executive Director, Penn Medicine Center for Health Care Innovation

Michele Ellen Heisler, MD, MPA

Professor of Internal Medicine and Health Behavior and Health Education, University of Michigan

Thomas H. Lee, MD, MSc (Moderator)

Chief Medical Officer, Press Ganey, Leadership Board Founder, NEJM Catalyst

Namita S. Mohta, MD (Moderator)

Clinical Editor, NEJM Catalyst, Hospitalist, Center for Healthcare Delivery Sciences, Brigham & Women's Hospital

11:50 PT

Topic # 3 - Real Teams That Build Engagement and Closing Remarks


There is much discussion about teams in health care delivery transformation. What does a real care team look like? How do innovative organizations engage patients deeply with the process of realizing better health? Using their work with vulnerable and complex patients to provide whole-person care, including their social needs, our speakers – leaders of one of the nation’s largest IDNs and a community health system – will share key concepts to build real teams for meaningful engagement.


Toyin Ajayi, MD, Mphil

Chief Medical Officer, Commonwealth Care Alliance

Wendolyn S. Gozansky, MD, MPH (Moderator)

VP Chief Quality Officer; Investigator, Institute for Health Research, Colorado Permanente Medical Group; Kaiser Permanente Colorado

Nirav Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Toyin Ajayi

Chief Medical Officer

Toyin Ajayi, MD, Mphil


Commonwealth Care Alliance

Toyin Ajayi, MD, MPhil, is Chief Medical Officer at Commonwealth Care Alliance (CCA), a Massachusetts nonprofit health plan and integrated care delivery system created to provide high quality care to people with complex health needs.

As Chief Medical Officer, Dr. Ajayi directs clinical programs and oversees clinical care delivery, care management, and clinical operations. CCA’s portfolio of innovative programs includes integrated home-based primary care and enhancement services; community respite facilities providing acute psychiatric crisis services; a nationally-recognized end-of-life program; a comprehensive care transitions and post-acute care program; and a groundbreaking community medicine pilot program in partnership with the Massachusetts Department of Public Health and EaseCare Ambulance Company that deploys specially trained paramedics to members’ homes to evaluate and provide appropriate treatment for acute complaints as an alternative to emergency room or hospital visits.

Dr. Ajayi is a board-certified family physician and maintains an active clinical practice, serving as primary care physician to forty women over 65 years of age who are homeless or marginally housed. She also serves as a Boston Medical Center (BMC) hospitalist, caring for acutely sick patients admitted to CCA’s shared inpatient service unit at BMC.

Prior to joining CCA in 2013, Dr. Ajayi was an attending physician at BMC’s Department of Family Medicine where she was awarded the Department’s Faculty Teaching Award in 2013, and a clinical instructor at Boston University’s School of Public Health.
Dr. Ajayi received her undergraduate degree from Stanford University; an MPhil from the University of Cambridge; and her medical degree, with Distinction in Clinical Practice, from King’s College London School of Medicine.

David Asch

Executive Director

David A. Asch, MD, MBA


Penn Medicine Center for Health Care Innovation

David Asch is Executive Director of the Penn Medicine Center for Health Care Innovation. He is the John Morgan Professor at the Perelman School of Medicine and Professor of Health Care Management and Professor of Operations, Information and Decisions at the Wharton School.

Dr. Asch’s research aims to understand and improve how physicians and patients make medical choices in clinical, financial, and ethically charged settings, including the adoption of new pharmaceuticals or medical technologies, the purchase of insurance, and personal health behaviors. His research combines elements of economic analysis with psychological theory and marketing in the field now called behavioral economics. He is the author of more than 300 published papers.

He teaches health policy at the Wharton School and he practices internal medicine at the Philadelphia Veterans Affairs Medical Center, where he created and from 2001 to 2012 directed the Center for Health Equity Research and Promotion—the Department of Veterans Affairs’ national center to support vulnerable populations and reduce racial disparities. From 1998 to 2012 he was Executive Director of the Leonard Davis Institute of Health Economics.

He has received numerous awards for teaching, research, and innovation at the University of Pennsylvania and nationally. He is an elected member of the Association of American Physicians and the National Academy of Medicine (formerly, Institute of Medicine).

Dr. Asch received his bachelor’s degree from Harvard University, his MD from Weill-Cornell Medical College, and his MBA in Health Care Management and Decision Sciences from the Wharton School. He was a resident in Internal Medicine and a Robert Wood Johnson Foundation Clinical Scholar at the University of Pennsylvania.

Stacey Chang

Executive Director, Design Institute for Health

Stacey Chang


University of Texas at Austin

Stacey Chang serves as the Executive Director of the Design Institute for Health, a collaboration between the Dell Medical School and the College of Fine Arts at the University of Texas at Austin. It is a first-of-its-kind institution, dedicated to applying design approaches to solving systemic health care challenges as an integrated part of an operating health system and a medical education and training program.

Working with invested stakeholders in the health ecosystem, and harnessing the resources of the university, the Institute is focused on creating human-centered solutions in clinical and community environments – all with the intent to improve people’s health outcomes and health care experiences. The Design Institute considers topics as broad as the design of health products and services, the built environment, and the structure and functionality of the health ecosystem itself, and is committed to sharing advances that define a new model for societal health.

Until 2014, Stacey served as the Managing Director of the Healthcare practice at IDEO, the global design and innovation firm. Clients included governments, research institutions, hospitals, pharma, insurance, med-tech, and all the upstarts trying to rewrite the script, in both established and emerging markets.
Stacey holds a BS degree from MIT and an MS degree from Stanford University, both in engineering.

Wendolyn Gozansky

VP Chief Quality Officer; Investigator, Institute for Health Research

Wendolyn S. Gozansky, MD, MPH


Colorado Permanente Medical Group; Kaiser Permanente Colorado

Wendolyn S. Gozansky, MD, MPH is Vice President and Chief Quality Officer for the Colorado Permanente Medical Group (CPMG). She is responsible for the quality improvement and oversight activities of this 1100+ multispecialty physician group that delivers care to 670,000+ members in the Kaiser Permanente Colorado (KPCO) region. Dr. Gozansky continues to build on KPCO’s exceptional quality through a focus on the member, critical evaluation of existing literature and best practices, robust data and reporting, integration of research into operations, and leveraging both people and technology to create standardized systems of care that meet the triple aim mission.

Prior to coming to CPMG in 2010, Dr. Gozansky was an Associate Professor in the Division of Geriatric Medicine at the University of Colorado Denver. A desire to shift her research from studies of physiologic outcomes to a stronger focus on directly improving the health of seniors led her to join the KPCO Institute for Health Research. As a board certified internist and geriatrician, Dr. Gozansky practices in CPMG’s Skilled Nursing Facility Rehabilitation Service. She graduated from Smith College as a Women’s Studies major, received medical and public health degrees from Tufts University School of Medicine, and completed postdoctoral training at the University of Colorado.

At KPCO, she has served as Operations Chief overseeing Continuing Care, Palliative Care, & Geriatrics strategy for the region and as Medical Director of the Special Needs Plan. As a National Permanente Quality leader, Dr. Gozansky is currently championing the interregional implementation of collaborative care models for depression management and working to optimize approaches to caring for complex, high needs patients within an integrated delivery system.

Michele Heisler

Professor of Internal Medicine and Health Behavior and Health Education

Michele Ellen Heisler, MD, MPA


University of Michigan

Dr. Michele Heisler received her MD degree from Harvard University and MPA degree from Princeton University. She completed residency training in Internal Medicine and health services research training as a Robert Wood Johnson Foundation Clinical Scholar from 2000-2002 at the University of Michigan Health System.

Before her medical training Dr. Heisler worked for the United Nations Human Rights Commission and spent four years as a Program Officer at the Ford Foundation helping develop and strengthen human rights organizations and programs in Latin America and the Caribbean.
She has volunteered for PHR since medical school, when she participated in a human rights investigation in Turkey. Since then Dr. Heisler has helped analyze data and write reports for a number of PHR investigations.
She is a Professor of Internal Medicine and Health Behavior and Health Education at the University of Michigan medical school and research scientist at the Ann Arbor VA's Center for Clinical Management Research. She is Co-Director of the University of Michigan's Robert Wood Johnson Foundation's Clinical Scholars Program, and Associate Director of the UM Medical School's Global REACH program.

Dr. Heisler's research focuses on developing and evaluating health system and behavioral interventions to enhance self-management support for patients with chronic diseases such as diabetes and heart failure, and she currently is leading several federally funded randomized controlled effectiveness studies examining different models. She has authored over 100 peer-reviewed studies in medical and public health journals.

Michael Kanter

Regional Medical Director of Quality and Clinical Analysis

Michael H. Kanter, MD


Southern California Permanente Medical Group

Thomas Lee

Chief Medical Officer, Press Ganey

Thomas H. Lee, MD, MSc


Leadership Board Founder, NEJM Catalyst

As Chief Medical Officer for Press Ganey Associates, Inc., Dr. Lee is responsible for developing clinical and operational strategies to improve the patient experience for health care providers across the nation.

Dr. Lee is an internist and cardiologist, and practices primary care at Brigham and Women’s Hospital in Boston. Prior to assuming his role at Press Ganey, he was Network President for Partners Healthcare System, the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. He is a graduate of Harvard College, Cornell University Medical College, and Harvard School of Public Health. He is on leave from his roles as Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.

Dr. Lee is a member of the Boards of Directors of Geisinger Health System, the Board of Overseers of Weill Cornell Medical College, the Special Medical Advisory Committee (SMAC) of the Veterans Administration, and the Panel of Health Advisors of the Congressional Budget Office, and the Editorial Board of The New England Journal of Medicine. He is the author of Chaos and Organization in Health Care (MIT Press, 2009) and Eugene Braunwald and the Rise of Modern Medicine (Harvard University Press, 2013).

Namita Mohta

Clinical Editor, NEJM Catalyst

Namita S. Mohta, MD


Hospitalist, Center for Healthcare Delivery Sciences, Brigham & Women's Hospital

Nirav Shah

Senior Vice President and Chief Operating Officer, Clinical Operations

Nirav Shah, MD, MPH


Kaiser Permanente, Southern California

Nirav R. Shah, MD, MPH, is the Senior Vice President and Chief Operating Officer of Clinical Operations for Kaiser Permanente’s Southern California region, a $24B health system with 14 hospitals, 168 medical offices and over 4 million members. He oversees health plan and hospital quality, service, accreditation, regulatory compliance, and licensure, as well as nursing, the continuum of care, and the effective use of technology, data, and analytics to produce better patient health outcomes. He also serves as a key liaison with the Southern California Permanente Medical Group for medical education, graduate medical education, and research as well as the planned new Kaiser Permanente Medical School.

Dr. Shah is board-certified in Internal Medicine and is a graduate of Harvard College and Yale School of Medicine. He has been an RWJ Clinical Scholar at UCLA, attending physician at Bellevue Hospital in Manhattan, associate investigator at Geisinger Health in central Pennsylvania, and on the faculty of NYU Medical Center in the section of value and comparative effectiveness. Most recently, he served as commissioner of the New York State Department of Health.

Dr. Shah is an elected member of the Institute of Medicine of the National Academy of Sciences. He has served as a director for dozens of public and private institutions, as the chairman of National Institutes of Health (NIH) grant review panels, on the editorial boards of medical journals, received numerous NIH grants, and published over 100 peer-reviewed articles. He is a nationally recognized thought leader in patient safety and quality, health information technology, population health, and the strategies required to transition to lower-cost, patient-centered health care.

Kevin Volpp

Janet and John Haas President’s Distinguished Professor and Director of the LDI Center for Health Incentives and Behavioral Economics

Kevin Volpp, MD, PhD


Perelman School of Medicine and the Wharton School, University of Pennsylvania

Dr. Volpp is the founding Director of the Leonard Davis Institute Center for Health Incentives and Behavioral Economics, one of two NIH-funded Centers on Behavioral Economics and Health in the United States. He is also a Professor of Medicine and Vice Chairman for Health Policy of the Department of Medical Ethics and Policy at the Perelman School of Medicine, a Professor of Health Care Management at the Wharton School, and one of two Directors of the University of Pennsylvania CDC Prevention Research Center.

Dr. Volpp’s research on the impact of financial and organizational incentives on health behavior and health outcomes work has been recognized by numerous awards including the Alice S. Hersh Award from Academy Health; the British Medical Journal Group Award for translating Research into Practice; the outstanding paper of the year from multiple research societies; a Presidential Early Career Award for Scientists and Engineers (PECASE); the Association for Clinical and Translational Science Distinguished Investigator Award for Career Achievement and Contributions to Clinical and Translational Science; and the Matilda White Riley Award for outstanding contributions to social and behavioral science research from NIH.

He served as a member of the editorial board of the Annals of Internal Medicine and is now a Contributing Writer to JAMA. He is an elected member of several honorary societies including the National Academy of Medicine (NAM) of the National Academy of Sciences, the American Society of Clinical Investigation (ASCI), and the Association of American Physicians (AAP). Volpp did his medical training at the University of Pennsylvania and Brigham and Women’s Hospital and his training in Economics at the Wharton School.

He is a board-certified general internist and practicing physician at the Philadelphia VA Medical Center. He has collaborated with and advised a wide variety of private and public sector entities in the United States and internationally and his work has been covered by major media outlets throughout the world such as the New York Times, The Wall Street Journal, Good Morning America, The Economist, the BBC, Der Spiegel, and the Australian National Radio.