Thomas H. Lee, MD, MSc
Chief Medical Officer, Press Ganey
Leadership Board Founder, NEJM Catalyst
Bio:As Chief Medical Officer for Press Ganey Associates, Inc., Dr. Lee is responsible for developing clinical and operational strategies to improve the patient experience for health care providers across the nation. Dr. Lee is an internist and cardiologist, and practices primary care at Brigham and Women’s Hospital in Boston. Prior to assuming his role at Press Ganey, he was Network President for Partners Healthcare System, the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. He is a graduate of Harvard College, Cornell University Medical College, and Harvard School of Public Health. He is on leave from his roles as Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health. Dr. Lee is a member of the Boards of Directors of Geisinger Health System, the Board of Overseers of Weill Cornell Medical College, the Special Medical Advisory Committee (SMAC) of the Veterans Administration, and the Panel of Health Advisors of the Congressional Budget Office, and the Editorial Board of The New England Journal of Medicine. He is the author of Chaos and Organization in Health Care (MIT Press, 2009) and Eugene Braunwald and the Rise of Modern Medicine (Harvard University Press, 2013).
Nirav Shah, MD, MPH
Senior Vice President and Chief Operating Officer, Clinical Operations
Kaiser Permanente, Southern California
Bio:Nirav R. Shah, MD, MPH, is the Senior Vice President and Chief Operating Officer of Clinical Operations for Kaiser Permanente’s Southern California region, a $24B health system with 14 hospitals, 168 medical offices and over 4 million members. He oversees health plan and hospital quality, service, accreditation, regulatory compliance, and licensure, as well as nursing, the continuum of care, and the effective use of technology, data, and analytics to produce better patient health outcomes. He also serves as a key liaison with the Southern California Permanente Medical Group for medical education, graduate medical education, and research as well as the planned new Kaiser Permanente Medical School. Dr. Shah is board-certified in Internal Medicine and is a graduate of Harvard College and Yale School of Medicine. He has been an RWJ Clinical Scholar at UCLA, attending physician at Bellevue Hospital in Manhattan, associate investigator at Geisinger Health in central Pennsylvania, and on the faculty of NYU Medical Center in the section of value and comparative effectiveness. Most recently, he served as commissioner of the New York State Department of Health. Dr. Shah is an elected member of the Institute of Medicine of the National Academy of Sciences. He has served as a director for dozens of public and private institutions, as the chairman of National Institutes of Health (NIH) grant review panels, on the editorial boards of medical journals, received numerous NIH grants, and published over 100 peer-reviewed articles. He is a nationally recognized thought leader in patient safety and quality, health information technology, population health, and the strategies required to transition to lower-cost, patient-centered health care.
Michael H. Kanter, MD
Regional Medical Director of Quality and Clinical Analysis
Southern California Permanente Medical Group
Kevin Volpp, MD, PhD
Janet and John Haas President’s Distinguished Professor and Director of the LDI Center for Health Incentives and Behavioral Economics
Perelman School of Medicine and the Wharton School, University of Pennsylvania
Bio:Dr. Volpp is the founding Director of the Leonard Davis Institute Center for Health Incentives and Behavioral Economics, one of two NIH-funded Centers on Behavioral Economics and Health in the United States. He is also a Professor of Medicine and Vice Chairman for Health Policy of the Department of Medical Ethics and Policy at the Perelman School of Medicine, a Professor of Health Care Management at the Wharton School, and one of two Directors of the University of Pennsylvania CDC Prevention Research Center. Dr. Volpp’s research on the impact of financial and organizational incentives on health behavior and health outcomes work has been recognized by numerous awards including the Alice S. Hersh Award from Academy Health; the British Medical Journal Group Award for translating Research into Practice; the outstanding paper of the year from multiple research societies; a Presidential Early Career Award for Scientists and Engineers (PECASE); the Association for Clinical and Translational Science Distinguished Investigator Award for Career Achievement and Contributions to Clinical and Translational Science; and the Matilda White Riley Award for outstanding contributions to social and behavioral science research from NIH. He served as a member of the editorial board of the Annals of Internal Medicine and is now a Contributing Writer to JAMA. He is an elected member of several honorary societies including the National Academy of Medicine (NAM) of the National Academy of Sciences, the American Society of Clinical Investigation (ASCI), and the Association of American Physicians (AAP). Volpp did his medical training at the University of Pennsylvania and Brigham and Women’s Hospital and his training in Economics at the Wharton School. He is a board-certified general internist and practicing physician at the Philadelphia VA Medical Center. He has collaborated with and advised a wide variety of private and public sector entities in the United States and internationally and his work has been covered by major media outlets throughout the world such as the New York Times, The Wall Street Journal, Good Morning America, The Economist, the BBC, Der Spiegel, and the Australian National Radio.
Executive Director, Design Institute for Health
University of Texas at Austin
Bio:Stacey Chang serves as the Executive Director of the Design Institute for Health, a collaboration between the Dell Medical School and the College of Fine Arts at the University of Texas at Austin. It is a first-of-its-kind institution, dedicated to applying design approaches to solving systemic health care challenges as an integrated part of an operating health system and a medical education and training program. Working with invested stakeholders in the health ecosystem, and harnessing the resources of the university, the Institute is focused on creating human-centered solutions in clinical and community environments – all with the intent to improve people’s health outcomes and health care experiences. The Design Institute considers topics as broad as the design of health products and services, the built environment, and the structure and functionality of the health ecosystem itself, and is committed to sharing advances that define a new model for societal health. Until 2014, Stacey served as the Managing Director of the Healthcare practice at IDEO, the global design and innovation firm. Clients included governments, research institutions, hospitals, pharma, insurance, med-tech, and all the upstarts trying to rewrite the script, in both established and emerging markets. Stacey holds a BS degree from MIT and an MS degree from Stanford University, both in engineering.