Nirav Shah, MD, MPH
Senior Vice President and Chief Operating Officer, Clinical Operations
Kaiser Permanente, Southern California
Bio:Nirav R. Shah, MD, MPH, is the Senior Vice President and Chief Operating Officer of Clinical Operations for Kaiser Permanente’s Southern California region, a $24B health system with 14 hospitals, 168 medical offices and over 4 million members. He oversees health plan and hospital quality, service, accreditation, regulatory compliance, and licensure, as well as nursing, the continuum of care, and the effective use of technology, data, and analytics to produce better patient health outcomes. He also serves as a key liaison with the Southern California Permanente Medical Group for medical education, graduate medical education, and research as well as the planned new Kaiser Permanente Medical School. Dr. Shah is board-certified in Internal Medicine and is a graduate of Harvard College and Yale School of Medicine. He has been an RWJ Clinical Scholar at UCLA, attending physician at Bellevue Hospital in Manhattan, associate investigator at Geisinger Health in central Pennsylvania, and on the faculty of NYU Medical Center in the section of value and comparative effectiveness. Most recently, he served as commissioner of the New York State Department of Health. Dr. Shah is an elected member of the Institute of Medicine of the National Academy of Sciences. He has served as a director for dozens of public and private institutions, as the chairman of National Institutes of Health (NIH) grant review panels, on the editorial boards of medical journals, received numerous NIH grants, and published over 100 peer-reviewed articles. He is a nationally recognized thought leader in patient safety and quality, health information technology, population health, and the strategies required to transition to lower-cost, patient-centered health care.
Toyin Ajayi, MD, Mphil
Chief Medical Officer
Commonwealth Care Alliance
Bio:Toyin Ajayi, MD, MPhil, is Chief Medical Officer at Commonwealth Care Alliance (CCA), a Massachusetts nonprofit health plan and integrated care delivery system created to provide high quality care to people with complex health needs. As Chief Medical Officer, Dr. Ajayi directs clinical programs and oversees clinical care delivery, care management, and clinical operations. CCA’s portfolio of innovative programs includes integrated home-based primary care and enhancement services; community respite facilities providing acute psychiatric crisis services; a nationally-recognized end-of-life program; a comprehensive care transitions and post-acute care program; and a groundbreaking community medicine pilot program in partnership with the Massachusetts Department of Public Health and EaseCare Ambulance Company that deploys specially trained paramedics to members’ homes to evaluate and provide appropriate treatment for acute complaints as an alternative to emergency room or hospital visits. Dr. Ajayi is a board-certified family physician and maintains an active clinical practice, serving as primary care physician to forty women over 65 years of age who are homeless or marginally housed. She also serves as a Boston Medical Center (BMC) hospitalist, caring for acutely sick patients admitted to CCA’s shared inpatient service unit at BMC. Prior to joining CCA in 2013, Dr. Ajayi was an attending physician at BMC’s Department of Family Medicine where she was awarded the Department’s Faculty Teaching Award in 2013, and a clinical instructor at Boston University’s School of Public Health. Dr. Ajayi received her undergraduate degree from Stanford University; an MPhil from the University of Cambridge; and her medical degree, with Distinction in Clinical Practice, from King’s College London School of Medicine.
Wendolyn S. Gozansky, MD, MPH
VP Chief Quality Officer; Investigator, Institute for Health Research
Colorado Permanente Medical Group; Kaiser Permanente Colorado
Bio:Wendolyn S. Gozansky, MD, MPH is Vice President and Chief Quality Officer for the Colorado Permanente Medical Group (CPMG). She is responsible for the quality improvement and oversight activities of this 1100+ multispecialty physician group that delivers care to 670,000+ members in the Kaiser Permanente Colorado (KPCO) region. Dr. Gozansky continues to build on KPCO’s exceptional quality through a focus on the member, critical evaluation of existing literature and best practices, robust data and reporting, integration of research into operations, and leveraging both people and technology to create standardized systems of care that meet the triple aim mission. Prior to coming to CPMG in 2010, Dr. Gozansky was an Associate Professor in the Division of Geriatric Medicine at the University of Colorado Denver. A desire to shift her research from studies of physiologic outcomes to a stronger focus on directly improving the health of seniors led her to join the KPCO Institute for Health Research. As a board certified internist and geriatrician, Dr. Gozansky practices in CPMG’s Skilled Nursing Facility Rehabilitation Service. She graduated from Smith College as a Women’s Studies major, received medical and public health degrees from Tufts University School of Medicine, and completed postdoctoral training at the University of Colorado. At KPCO, she has served as Operations Chief overseeing Continuing Care, Palliative Care, & Geriatrics strategy for the region and as Medical Director of the Special Needs Plan. As a National Permanente Quality leader, Dr. Gozansky is currently championing the interregional implementation of collaborative care models for depression management and working to optimize approaches to caring for complex, high needs patients within an integrated delivery system.