Thomas H. Lee, MD, MSc
Chief Medical Officer, Press Ganey
Leadership Board Founder, NEJM Catalyst
Bio:As Chief Medical Officer for Press Ganey Associates, Inc., Dr. Lee is responsible for developing clinical and operational strategies to improve the patient experience for health care providers across the nation. Dr. Lee is an internist and cardiologist, and practices primary care at Brigham and Women’s Hospital in Boston. Prior to assuming his role at Press Ganey, he was Network President for Partners Healthcare System, the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. He is a graduate of Harvard College, Cornell University Medical College, and Harvard School of Public Health. He is on leave from his roles as Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health. Dr. Lee is a member of the Boards of Directors of Geisinger Health System, the Board of Overseers of Weill Cornell Medical College, the Special Medical Advisory Committee (SMAC) of the Veterans Administration, and the Panel of Health Advisors of the Congressional Budget Office, and the Editorial Board of The New England Journal of Medicine. He is the author of Chaos and Organization in Health Care (MIT Press, 2009) and Eugene Braunwald and the Rise of Modern Medicine (Harvard University Press, 2013).
Raffaella Sadun, PhD
Thomas S. Murphy Associate Professor of Business Administration
Harvard Business School
Bio:Raffaella Sadun is the Thomas S. Murphy Associate Professor of Business Administration in the Strategy Unit at Harvard Business School. Professor Sadun's research focuses on the economics of productivity, management, and organizational change. Her research documents the economic and cultural determinants of managerial choices, as well as their implications for organizational performance in both the private and public sector (including health care and education). She is among the founders of the World Management Survey (www.worldmanagementsurvey.org) and the Executive Time Use Study (www.executivetimeuse.org). Professor Sadun's work has appeared in leading peer reviewed journals including the American Economic Review, the Quarterly Journal of Economics, and the Economic Journal, and has been featured in the business press, including the New York Times, The Economist, The Wall Street Journal, and the Financial Times. She is a Faculty Research Fellow at the National Bureau of Economic Research, Faculty Associate at the Centre for Economic Performance at the London School of Economics, Research Affiliate at the Center for Economic Policy Research, and Research Associate in the Ariadne Labs Program in the Department of Health Policy and Management at the Harvard T.H. Chan School of Public Health. In 2012, Professor Sadun was nominated as a Junior Faculty Fellow at the Kauffman Foundation.
Richard D. Zane, MD, FAAEM
Professor and Chair, Department of Emergency Medicine at the University of Colorado School of Medicine
Chief Innovation Officer, UCHealth System
Bio:Richard Zane, MD, is the George B. Boedecker, Jr. and Boedecker Foundation Professor and Chair of the Department of Emergency Medicine at the University of Colorado School of Medicine, Professor of Health Administration at the University of Colorado Business School, Executive Director of Emergency Services at University of Colorado Health, and Chief Innovation Office for UCHealth System. Dr. Zane has extensive experience in designing and implementing systems of quality, emergency care, access, and clinical integration and has developed an international reputation for being able to apply modern industrial engineering and informatics practices to health care and science. Dr. Zane recently led a complete care redesign of the new emergency department at the University of Colorado Hospital. This new model of care has revolutionized emergency care delivery, is recognized nationally and internationally, and is being emulated across the United States as well as Asia. An expert on system of emergency preparedness and mass casualty care, Dr. Zane has been active nationally and internationally on issues related to emergency preparedness, surge, and weapons of mass destruction, and he recently authored the World Health Organization Hospital Emergency Response Checklist. Surge capacity and mass casualty planning and response tools Zane designed were successfully deployed in response to Hurricane Katrina and the recent earthquakes in Haiti and Japan, as well as the Boston Marathon bombing. He has also worked with and received funding from the Department of Homeland Security, the Office of the Assistant Secretary for Preparedness and Response, the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality, the Federal Emergency Management Agency, the Healthcare Resources Services Administration, and the World Health Organization for projects on hospital and system emergency preparedness. Zane came to Colorado from Harvard Medical School and Brigham and Women's Hospital, where he served as Vice Chair of the Department of Emergency Medicine and Chair of the Medical Services Executive Committee. He also served as Medical Director for Emergency Preparedness and Bio-Defense for Partners HealthCare and Medical Director for MDConnect, a system-wide integration, referral, access, and transfer program. Zane received specialty training in emergency medicine at The Johns Hopkins Hospital, where he stayed on faculty at the Johns Hopkins School of Medicine before joining the faculty at Harvard Medical School and Brigham and Women's Hospital in 1998.
Brent C. James, MD, MStat
Executive Director, Institute for Healthcare Delivery Research
Vice President and Chief Quality Officer, Intermountain Healthcare
Bio:Brent James is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods, and management roles. He is a member of the National Academy of Science’s National Academy of Medicine, and participated in many of that organization’s seminal works on quality and patient safety. Dr. James is a Fellow of the American College of Physician Executives. He holds faculty appointments at several universities: Clinical Professor (Affiliated), Stanford University School of Medicine (Medicine); Visiting Lecturer, Harvard School of Public Health (Health Policy and Management); Adjunct Professor, University of Utah School of Medicine (Family Medicine; Biomedical Informatics); and Adjunct Professor, University of Sydney, Australia, School of Public Health. He is Chief Quality Officer and Executive Director at the Institute for Healthcare Leadership at Intermountain Healthcare based in Salt Lake City, Utah. Through the Intermountain Advanced Training Program in Clinical Practice Improvement (ATP), he has trained more than 5,000 senior physician, nursing, and administrative executives, drawn from around the world, in clinical management methods, with proven improvement results (and over 50 "daughter" training programs in more than 10 countries). He has been honored with a series of awards for quality in health care delivery, including: Deming Cup – Columbia University School of Business, 2011; C. Jackson Grayson Medal, Distinguished Quality Pioneer – American Quality and Productivity Center, 2010; Joint Commission Earnest A. Codman Award, 2006; AHA HRET TRUST Award, 2005; National Committee for Quality Assurance (NCQA) Quality Award, 2005; and the American College of Medical Quality Founders’ Award, 1999. For 8 of first 9 years it existed, he was named among Modern Physician’s "50 Most Influential Physician Executives in Healthcare." He was named among the "100 Most Powerful People in Healthcare" (Modern Healthcare) for over 5 years, and Modern Healthcare’s "25 Top Clinical Informaticists". Before arriving at Intermountain, he was Assistant Professor in the Department of Biostatistics at the Harvard School of Public Health, providing statistical support for the Eastern Cooperative Oncology Group (ECOG) and Cancer & Leukemia, Group B (CALG), and staffed the American College of Surgeons’ Commission on Cancer. He holds Bachelor of Science degrees in Computer Science (Electrical Engineering) and Medical Biology, and a Master of Statistics degree and MD (with residency training in general surgery and oncology) from the University of Utah. He serves on several nonprofit boards of trustees dedicated to clinical improvement and patient safety.
Stephen Swensen, MD, MMM, FACR
Professionalism and Peer Support, Intermountain Healthcare
Bio:Dr. Swensen is dedicated to the development of thoughtful leaders who have the capability to nurture camaraderie and joy in work. He is a recognized, well-published expert in professional burnout. He serves as the Medical Director for Professionalism and Peer Support at Intermountain Healthcare and as a Senior Fellow of the Institute for Healthcare Improvement, where he co-leads their Joy in Work Initiative. In the preceding three decades he served patients at the Mayo Clinic. As Director for Leadership and Organization Development, he co-led professional burnout work and oversaw the development of 4,100 physicians and scientists. As Director for Quality, Dr. Swensen established the Quality Academy and the Value Creation System. More than 37,000 colleagues were certified Quality Fellows during his tenure. While Chair of the Department of Radiology, his leadership team used Lean-Sigma and Baldrige to create value for patients provided by 1,200 staff who performed more than 1 million exams annually. A full professor, he has been Principal Investigator of two NIH Grants and has authored two books and 167 peer-reviewed articles. He was honored with the Diamond Quality Fellow Lifetime Achievement Award. Swensen has served as a Director on two boards and as a member of the Mayo Clinic Management Team. During the two past decades he has started three businesses. He holds a Master of Medical Management from Carnegie Mellon University's Heinz School and is a trained Executive Coach. He received his MD from the University of Wisconsin. His residency training was at the Mayo Clinic and his Thoracic Radiology Fellowship at Harvard Medical School, Brigham and Women's Hospital. Swensen served as President of two international groups: the Fleischner Society and the Society of Thoracic Radiology. He founded the Big Sky Group and the Sun Valley Roundtable. Swensen has been married for 40 years, has two children, and has run or cross-country skied 39 marathons.